Frequently Asked Questions
Shipping & Delivery
How long does shipping take?
Shipping times depend on your location. Typically, standard shipping within the country takes between 7-15 business days. For international orders, it might take longer.
Do you offer international shipping?
Yes, The Aqua Cure offers international shipping to many countries around the world. Shipping costs and times will vary based on your location. Please note that international orders may be subject to customs duties or VAT, which are the responsibility of the customer.
What should I do if my order hasn't arrived?
If your order hasn’t arrived within the estimated delivery time, please check the tracking information provided in your shipping confirmation email. If you still need help, contact our customer support team with your order number, and we will assist you in locating your package.
Returns & Refunds
What is your return policy?
At The Aqua Cure, we want you to be completely satisfied with your purchase. If you're not happy with your product, you can return it within 30 days of delivery. The product must be unused and in its original packaging. Please note that some items may be subject to a restocking fee, and return shipping costs are the customer’s responsibility.
How do I initiate a return?
To initiate a return, please contact our customer support team with your order number and the reason for your return. They will provide you with the return instructions and the return shipping address.
How long does it take to process a refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the funds to be credited to your account.
Account & Orders
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website, or you can go to our Order Tracking page. If you have any issues with tracking, feel free to reach out to our customer support team.
Payment & Billing
What payment methods do you accept?
The Aqua Cure accepts a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are processed using secure encryption technology to protect your information.
Is my payment information secure?
Absolutely. We take your security seriously. All payment information is encrypted and processed through secure payment gateways, ensuring that your data is protected during the transaction process.
Will I be charged tax on my order?
Depending on your location, you may be required to pay sales tax or VAT. The tax amount is already included in the cost of the product. For international orders, please be aware that additional customs duties or VAT may apply, which are the responsibility of the customer.
